Contact us first
If your order arrives damaged, incomplete or not as expected, please contact us at hello@giftinabag.co.uk with your order number and photographs where helpful.
Change-of-mind returns
Normal goods may be eligible for cancellation and return in line with applicable UK consumer law. Clearly personalised products may have different rules, but this depends on the product and the nature of the personalisation.
Important review
The final returns wording, exceptions, time limits and refund process must be confirmed by the business owner or a qualified UK professional before the site goes live.